Delivery and Returns
We process orders during business hours (excluding bank holidays); Monday to Friday between 9 AM and 4 PM. Orders placed outside this window will be processed the next business day. Please allow 48 hours for orders to be fulfilled.
To process returns, please send an email to firstname.lastname@example.org with the subject RETURN and your order number.
What items are returnable?
You can return some items within 14 days of receipt of your shipment.
- They must be in original condition
- They must be unwashed and unworn
- In the original packaging with tags intact and untampered with.
What items are not eligible for returns?
The following items are not eligible for returns, are non-refundable and non-exchangeable for hygiene reasons:
- Underwear bottoms & bodysuits
- Bed linen
- Eye Masks & Pillows
The following items are not eligible for returns, are non-refundable and non-exchangeable as they are perishables:
- All Fragrances
- Safety Matches
The following items are also not eligible for returns, are non-refundable and non-exchangeable:
- Free gifts
- Promotional items
- Items on Sale
- International orders
Are there any charges for return?
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
- We recommend reusing the same postal packaging
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 working days
- If you haven't received your refund within 14 days, please firstly contact your bank and credit/debit card company as sometimes there are delays in refunds being officially posted to your account. If you have done this and you have still not received a refund, please contact us at email@example.com and we can investigate this further
We offer two types of services:
Royal Mail Tracked 48 service for £6.00 click here for more info
Royal Mail Tracked 24 service for £11.00 click here for more info
Orders over £150* will be shipped with the RM Tracked 48 service
Royal Mail International Shipping Tracked & Signed (aims to deliver within 3-7 working days) £25**
*Orders must weigh under 2 kg to qualify for this price. For any order that weighs over this amount, there may be additional charges.
** Please note that custom charges are not included in our shipping costs. Custom charges are at the discretion of the receipting countries customs agency.
Please get in touch here to request any further information.