To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

What items are returnable?

You can return some items within 14 days of receipt of your shipment.

  • They must be in original condition
  • They must be unwashed and unworn
  • In the original packaging with tags intact and untampered with. 

What items are not eligible for returns?

The following items are not eligible for returns, are non-refundable and non-exchangeable for hygiene reasons: 

  • Underwear bottoms & bodysuits
  • Bed linen
  • Eye Masks & Pillows
  • Socks

The following items are not eligible for returns, are non-refundable and non-exchangeable as they are perishables: 

  • All Fragrances
  • Candles
  • Safety Matches
  • Incense


Free gifts, promotional & sale items as well as international orders are not eligible for returns.


Are there any charges for return?

  • Returns cost 4 GBP
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping
  • We recommend reusing the same postal packaging


How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 working days
  • If you haven't received your refund within 14 days, please firstly contact your bank and credit/debit card company as sometimes there are delays in refunds being officially posted to your account. If you have done this and you have still not received a refund, please contact us at and we can investigate this further